The One Call. The Right Call.

(705) 721-8383

ACCESSIBLE CUSTOMER SERVICE PLAN

Midhurst Roofing Limited is committed to excellence in serving all customers including people with
disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by
customers with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts
of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person
accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities,
Midhurst Roofing Limited will notify customers promptly. This clearly posted notice will include
information about the reason for the disruption, its anticipated length of time. The notice will be placed at
the entrance.

Training for staff

Midhurst Roofing Limited will provide training to employees, who deal with the public or other third
parties on their behalf. Individuals in the following positions will be trained:

  • Customer service representatives
  • Department Supervisors
  • Managers
  • Administrative Staff

This training will be incorporated into the initial training procedures for each new employee of Midhurst
Roofing Limited

 

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Midhurst Roofing Limited accessible customer service plan.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance
    of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing our premises.
    Staff will also be trained when changes are made to the accessible customer service plan.

     

    LOCATION: 2035 RUSSELL ROAD, MIDHURST, ONTARIO L0L 1X0
    MAIL ADDRESS: P.O. BOX 20073, BAYFIELD NORTH
    BARRIE ONTARIO, L4M 6E9
    TEL: (705) 721-8383 FAX: (705) 721-8643
    GST# 103682068

     

    Feedback process

    Customers who wish to provide feedback on the way Midhurst Roofing Limited provides goods and
    services to people with disabilities can be communicated by emailing: : anne@midhurstroofing.ca, or
    calling: 705-721-8383,
    You can speak to one of our Customer Service Representatives and they will communicate feedback on
    your behalf.
    Customers can expect to hear back in 10 – 15 business days.

    Modifications to this or other policies

    Any policy of Midhurst Roofing Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed